Continuous customer intelligence

Okendo Surveys

Collect actionable insights into customer preferences, behaviors and experiences at key moments throughout the buying journey.

Get rapid, actionable insights into your customers

Average response rate

Average completion rate

Survey Templates

In-Moment Surveys

Onsite Surveys

Engage shoppers at key moments onsite with contextually relevant micro-surveys that maximize response rates and deliver hyper-relevant insights.

Post-Purchase Surveys

Collect insights at a peak moment of engagement. Post-purchase surveys enjoy a 50%+ response rate and are perfect for marketing attribution insights.

Shareable Link Surveys

Embed survey links into existing customer journeys such as email and SMS automations for maximum distribution flexibility.

Post-Review Surveys

Include micro-surveys within Okendo Reviews submission forms to collect target customer data.

Contextual Targeting

Collect the most valuable and actionable insights by precisely targeting specific audiences with specific questions.

Customer Profiles

Profile Completion

Progressively enrich customer profiles with the actionable data needed to power more personalized experiences.

Profile Questions

Choose from 50+ pre-defined customer properties spanning identity, demographic, preference, behavior, and intent data categories for use as profile completion questions.

Customer Profiles

A single, centralized record of all survey program interactions and data submissions make it easy to manage insights at the individual customer level.

“Okendo Surveys helped us accurately measure NPS® and give us the insights we need to make our products and overall experience better.”

Jessica Cervellon,

Head of Customer Experience

“With Okendo Surveys, we can easily collect the market and customer research to further grow our business”

Terri Hall ,

Co-founder

“Okendo Surveys has helped validate our assumptions of why customers abandon carts, giving us the insights we need to focus our efforts on solutions that would have the most impact.”

Marlee Luttrell,

Director of Web & Marketing Strategy

Powerful Research Tools

Templates

Accelerate time-to-insight with 30+ ready-to-use templates designed with best practices in mind by Okendo’s team of in-house research experts.

Question Types

Build the perfect survey with 10 different question types including NPS®, CSAT, CES, single- and multi-select and free text.

Question Logic

Personalize survey paths based on respondent answers to deliver a streamlined and frictionless experience that maximize response rates.

Survey Rewards

Incentivize survey completion and drive new sales with unique discount coupons for use towards future purchase.

Actionable Analytics

Performance Analytics

Measure and optimize survey performance with start-to-finish analytics, question-level reporting and A/B testing.

Revenue Reports

Measure survey responses by revenue and average order values to gain new marketing attribution insights and discover the unique characteristics of high-value customers.

Report Filters

Gain deeper, more specific insights with advanced filters for isolating survey response data by one or more criteria, including customer properties, survey channel, date and more.

Data Security

Enterprise level security means your customer data is safe and secure. Okendo is GDPR and CCPA compliant.

Connectivity Everywhere

Integrations with 50+ commerce technologies so you can make customer data available across the technology stack when and where it's needed to deliver more personalized and frictionless customer experiences.

See Integrations

See Okendo In Action

Learn how 6,000+ customer-centric brands like SKIMS, Magic Spoon and Nomad use Okendo to build stronger customer relationships that accelerate growth and maximize lifetime value.