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Customer Success

We'll help you implement a customer reviews program that drives profits, insights and loyalty.

Scott Goodman, Customer Success Manager at Okendo

Here's how we commit to your success

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Strategy Guidance

We'll help you develop and implement a customer marketing strategy that is linked to commercial outcomes and accounts for the unique aspects of your business.

“We've worked closely with the Okendo team to design, build and implement a customer review program that meets the specific needs of our business.”
Caleb Marshall, Founder
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Launch Planning

  1. We’ll create a launch plan that aligns with your goals, processes and timelines. The plan will identify the tasks we need to complete together to ensure a successful launch.

  2. We’ll equip you with the resources you and your team need to ensure a successful deployment, including feature documentation, playbooks and best practice guides, ‘how-tos’ and support docs.

  3. We’ll have regular check-ins via email, phone and even in-person throughout the onboarding and launch process. We’re with you every step of the way!

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“Okendo will assure you are set up correctly and guide you through anything you are stuck on or have questions about - which won't be a lot as the platform is super easy to use.
Kristina Velkova , Founder
Vitaclean
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Account Optimization

After launch, your dedicated Account Manager will assist you to review the success of your reviews program so far, including helping crunch key performance data so you can identify opportunities and areas needing optimization.

“We love Okendo! They've been super hands-on in helping us configure and continually optimize the platform across our 3 Shopify Plus stores.”
Caspar Olenhusen, Head of eCommerce
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Dedicated support

We’ll here to provide continuous and hands-on support, strategy, and training to make sure you’re maximizing your success with Okendo.

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Account Manager illustration Account Manager
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“Gathering customer feedback and building our customer community online has been a critical part of the growth of Caraa. We couldn’t have done it without the support of Okendo!
Aaron Luo , Founder
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Speak with us today

Ready to get started? Start your 30 day free trial today.
Plans start at $99/month  •  Unlimited usage  •  Cancel anytime