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New Integration: Okendo & Attentive

 Enhance your review request process through timely, targeted personalized SMS communications fully integrated into your workflow!

We are thrilled to announce that Okendo and Attentive are debuting the first-ever integration of its kind – designed to enhance review generation by intelligently delivering personalized review requests directly to customers and prospects via SMS. This integration provides merchants with an automated way to connect personally with buyers, and to generate more product feedback and user generated content from more touch points across the customer journey.

SMS engagement rates are impressive. 82% of people say they open every message they receive, and 68% percent of people say checking, sending, and answering text messages is the activity that they’re most engaged with on their phones throughout the day. With consumers across all demographics increasingly turning to SMS as their preferred communication channel, there was a clear need for an elegant, personalized way to automate review collection through texting.

Attentive provides a personalized and highly effective mobile messaging platform for innovative brands and organizations that can quickly become a top 3 revenue channel. Today more than 4,000 leading businesses rely on Attentive and see strong performance, like driving more than 20% of online revenue for brands.

We’re beyond excited to partner with a best-in-class reviews provider like Okendo to help ecommerce brands strengthen communication with their audiences and effectively segment mobile subscribers with relevant zero-party data collected from shopper feedback.”

Allison Kelly, VP of Partnerships

Okendo & Attentive

Integrating Okendo with Attentive enables merchants to create a customer experience that reaches consumers on their preferred channel.

With this powerful integration, merchants can effectively engage with their customers in more personalized and meaningful ways. Here are a few highlights:

  • Send review requests via SMS to an opted-in audience:
    This integration allows merchants to automate review requests and reminders via SMS outreach using Okendo Sequences. Okendo recognizes fulfilled Shopify orders, waits a defined amount of time before verifying SMS consent with Attentive, and if the contact opts to receive texts, they’ll get an SMS review request. If the contact hasn’t opted for SMS communications, they’ll receive an email review request instead.
  • Create dynamic customer segments within Attentive using Okendo review data:
    Okendo review data is shared with Attentive and can be used to create dynamic segments of subscribers. Okendo collects zero-party data from a merchant’s customers and prospects through reviews, such as events and attributes, which can be used to personalize messages and send post-review messages such as reward reminders, thank you’s, customer support, and more.
  • Conduct A/B Testing across multiple channels:
    Merchants can run A/B tests and use the top-performing message to maximize campaigns. Once a campaign is underway, the integration simplifies performance tracking. Attentive will automatically monitor every sent, opened, and clicked message, and Okendo will track the number of reviews generated.
  • Target shoppers with hyper-relevant campaigns:
    With Okendo and Attentive, merchants can use customer data to target shoppers with specific product recommendations, ask engaged consumers to refer their friends, and more. Engaged customers are also more likely to become brand ambassadors, further fueling campaign performance.

Okendo and Attentive have done an incredible job in bringing this integration together. In just two days we saw an 98% increase in review generation compared to the previous week. There’s so much functionality there, the UI is easy to use, and we use the data we’ve collected with it to make all kinds of strategic marketing decisions.”

Roman Haviland, Creative and Marketing Automation

Generate More Reviews, Faster.

Available now to all Okendo customers on the Power, Advanced or Enterprise Plan, the Attentive integration enables reaching mobile-first audiences with personalized messages that encourage faster review generation.

To learn more about the Okendo & Attentive integration, book a demo.