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In-Moment Surveys: A Smarter Way to Turn Customer Insights into Action

In-Moment Surveys

Gaps or lapses in data collection can be detrimental to a brand in any circumstance. But in today’s environment where the difference between a sale and an abandoned cart plays out in seconds or less, the need to collect continuous insights is more important than ever before. Thankfully, customer data is readily available and incredibly…

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3 Ways to Improve Your Ecommerce Conversion Rate

Apple’s move to enable iOS 14.5 users to opt-out of tracking last year has already caused Customer Acquisition Costs (CAC) from advertising channels to skyrocket. But the truth is that costs will only rise as Google moves towards sun-setting third-party cookies in 2024.  To ensure the sustainability of customer acquisition programs amidst these privacy headwinds,…

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Okendo Raises $26M Series A Investment, Led by Base10 Partners

MIAMI, Fla, June 21, 2022 — Okendo, the most advanced customer review platform for ecommerce brands, announced today that it has raised a $26 million Series A financing round led by Base10 Partners with participation from Craft Ventures and existing investor, Index Ventures. Today’s announcement brings the total capital raised by Okendo to $33.5 million—mostly…

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OpenStore Selects Okendo as Reviews Platform of Choice for Growing Portfolio of ECommerce Brands

MIAMI, Fla, June 21, 2022 — Okendo, a customer marketing platform, announced today that they’ve been selected to deploy Okendo’s industry-leading ratings and reviews platform across OpenStore’s portfolio of ecommerce brands. In the first phase, Okendo’s integrated product suite will be installed across OpenStore’s brands as part of a broader initiative to assemble an industry-leading…

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The New and Improved Okendo Agency Partner Program

We’re thrilled to announce the launch of our new and improved Okendo Agency Partner Program! It’s been redesigned from the ground up to give agencies and consultants everything they need to help their Shopify clients optimize their customer reviews strategy to drive more revenue. Our goal is to help our partners grow and collaborate with…

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High-Quality Reviews: How Dreamland Baby Fosters Trust Across The Customer Journey

Dreamland Baby is a successful brand offering weighted baby swaddles, blankets, and sacks that help them feel calm, fall asleep faster & stay asleep longer. As part of Fuel Made’s DTC Inspiration Series, Okendo Partner Marketing Manager, Lindsay Kolisky sat down with Dreamland Baby’s Director of Ecommerce, Mike Woodland to discuss how they utilize Okendo…

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Zero-Party Data & Email Personalization: Surviving A Privacy-Concerned World

Picture this. You’re out having lunch with a few friends, the conversation turns to this beautiful purse you’ve been eyeing. Next thing you know, you’re checking Instagram and your feed is nothing but purses! Obviously, it gets you wondering what else businesses are able to “overhear” from your life. This doesn’t feel too great. Actually,…

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Faster, Easier, and More Flexible: Okendo Pioneers Next-Gen Review Displays

Will Miedema, Product Marketing Content Manager Break the mold with unique review displays that capture (and hold) customer attention. Rhetorical question: Do you want your site to stand out among the competition? We thought so. If you’re stuck using the same stock-standard review displays that thousands of other stores are using, or if your customization…

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Productivity Spike: Okendo & Gorgias Optimize Customer Service Workflow

Will Miedema, Product Marketing Content Manager Mar 9th 2022 Okendo’s reimagined Gorgias integration streamlines customer service operations so teams can help customers faster than ever. Customer service just got an upgrade. As a Gorgias preferred partner, Okendo optimizes customer service workflows, giving teams the tools they need to moderate and respond to reviews directly from…

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How to Use Zero-Party Data in Your Ecommerce Marketing Strategy

Josh Chin, Co-Founder & CEO of Chronos Agency Mar 7th 2022 For the past year, the conversations surrounding the end of third-party cookies have been intense. Google announced that the third-party cookie ban will be delayed until 2023, which gives marketers time to prepare for the cookieless future. Now, here’s the thing: experts have pinpointed…

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